Refund & Return Policy – Gravion Instruments

Thank you for shopping with Gravion Instruments. We strive to ensure customer satisfaction. This Refund and Return Policy outlines the conditions under which returns and refunds are accepted.

1. Returns Eligibility

You may request a return under the following conditions:

  • The product is defective, damaged, or not as described
  • The return request is made within [7 / 14 / 30] days of receiving the product
  • The item is unused, in its original condition, and includes all original packaging and accessories

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (unless received defective)
  • Customized or special-order items
  • Clearance or sale items (if applicable)

3. Return Process

To initiate a return:

  1. Contact us at [Insert Email Address] with your order details
  2. Provide proof of purchase (order ID or receipt)
  3. Share images (if the product is damaged or defective)

Once your request is approved, we will provide instructions on how to return the product.

4. Refund Policy

After receiving and inspecting the returned item:

  • Approved refunds will be processed within [5–10 business days]
  • Refunds will be issued via the original payment method
  • Shipping charges (if any) are non-refundable unless the return is due to our error

5. Exchange Policy

We only replace items if they are defective or damaged. If you need an exchange, contact us at [Insert Email Address].

6. Shipping for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service to ensure safe delivery

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your payment provider, as processing times may vary
  • If the issue persists, contact us for assistance

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: MUHAMMADWAJIHHAIDER@gravioninstruments.com
Phone: 03153660019
Address: Sialkot, Pakistan

Gravion Instruments values your trust and is committed to providing reliable products and support.